About Varicon:

Varicon is a fast-growing, venture-backed software startup focused on transforming how construction companies manage their projects. We help our customers improve efficiency, track performance, and streamline operations using modern, easy-to-use tools.

We’re looking for a Customer Success / Support Intern to join our team in Kathmandu. This is an excellent opportunity for someone early in their career who is organised, detail-oriented, and eager to learn how great customer experience is delivered at a growing tech company.

What You’ll Be Doing:

• Customer Data Setup: Assist in organizing and uploading customer data into the system as part of the onboarding process.

• Support Onboarding Activities: Work with the Customer Success team to help set up customer accounts, checklists, templates, and ensure a smooth onboarding experience.

• Admin & Support Tasks: Help the support team with administrative activities like logging issues, updating FAQs, and maintaining documentation.

• System Updates: Adopt B2B communication softwares and ensure everything is updated.

• Excel/Sheets Work: Use Excel formulas and Google Sheets to clean, prepare, and manage customer data.

• Team Collaboration: Work closely with the CS and Product teams to ensure customers receive timely and accurate support.

• Learning & Development: Build familiarity with SaaS tools, customer processes, and industry knowledge.
  

What We’re Looking For:

• Good spoken and written English communication skills.
  
  

• Strong attention to detail and a methodical approach to work.
  
  

• Proficiency with Excel formulas and Google Sheets.
  
  

• Willingness to learn new software tools and systems.
  
  

• Organised, proactive, and able to follow through on tasks.
  
  

• Team-oriented with a positive, collaborative mindset.

Why Join Us:

• Learn how a modern SaaS company works from the inside.
  
  

• Gain real-world experience in customer operations and support.
  
  

• Work in a friendly and fast-paced team that values learning and contribution.
  
  

• Possibility of long-term opportunities based on performance.
  
  

Our Values:

We’re building a team that lives by our core values:

• Growth Mindset – Always learning and improving.
  
  

• Customer Obsessed – Focused on delivering value.
  
  

• Challenge the Status Quo – Curious and proactive.
  
  

• Inclusive by Design – Respectful and collaborative.
  
  

• Take Ownership – Responsible and accountable.
  

How to Apply:

If you’re organised, curious, and excited to support real customers in a growing tech business, send us your CV and a short note about why you’re interested in this role at Varicon.